Returns, Refunds, and Exchanges
At Baldare, we pride ourselves on offering healthy scalpcare solutions for all. We want you (and your scalp) to love our products and the results as much as we do! If for any reason your purchase didn’t work out, please reach out to us at support@baldarescalpcare.com. We’d love to hear your feedback and to help you find another product routine to help you achieve your personal scalp goals!
Our Returns + Refund Policy - Domestic orders
You can return any eligible items by mail within 14 days of the original ship date for a full refund or store credit (minus applicable original order shipping fees). Please contact us at support@baldarescalpcare.com to initiate the process of the return.
- Items must be returned within 14 days of the original shipping date.
- You will need to email us the Shopify Order Number, along with the email address that is attached to your Shopify order.
- We will provide you with a prepaid return shipping label.
- Returned items will be subject to a $6.95 shipping/restocking fee. This will be automatically deducted from your refund.
- Refunds will be credited to the original payment method, or given as store credit.
- Any returns made after 14 days of the original shipping date will be viable for store credit only, upon discretion.
- Excessively used products are not eligible for return or refund.
- Items eligible for return with us must have been purchased directly on BaldareScalpcare.com.
To complete a return:
- Email support@baldarescalpcare.com information related to your purchase. Please include your order number, full shipping address, and reason for return.
- Pack and seal your return merchandise securely. Use the original package (if possible) or a well-padded envelope or box to prevent damage during shipment.
- We will send you a confirmation email once the return process is complete. Please allow an additional 1-3 business days for your refund to be processed and posted to your bank account.
- Please note: Original shipping and handling charges are not refundable.
Our Returns + Refund Policy - Domestic orders
You can return any eligible items by mail within 14 days of the original ship date for a full refund or store credit (minus applicable original order shipping fees). Please contact us at support@baldarescalpcare.com to initiate the process of the return.
- Items must be returned within 14 days of the original shipping date.
- You will need to email us the Shopify Order Number, along with the email address that is attached to your Shopify order.
- We will provide you with a prepaid return shipping label.
- Returned items will be subject to a $6.95 shipping/restocking fee. This will be automatically deducted from your refund.
- Refunds will be credited to the original payment method, or given as store credit.
- Any returns made after 14 days of the original shipping date will be viable for store credit only, upon discretion.
- Excessively used products are not eligible for return or refund.
- Items eligible for return with us must have been purchased directly on BaldareScalpcare.com.
To complete a return:
- Email support@baldarescalpcare.com information related to your purchase. Please include your order number, full shipping address, and reason for return.
- Pack and seal your return merchandise securely. Use the original package (if possible) or a well-padded envelope or box to prevent damage during shipment.
- We will send you a confirmation email once the return process is complete. Please allow an additional 1-3 business days for your refund to be processed and posted to your bank account.
- Please note: Original shipping and handling charges are not refundable.